SHOP FAQ

Please feel free to reach out via email (hello@ameliaharu.com) if your question isn't answered below. Thank you so much for your patience and support✿

When will my order ship?
Orders are shipped 3-5 business days from the time they are placed.

When can I expect my order to arrive?
US Orders: please allow 2-3 weeks
International Orders: please allow 4-8 weeks
Please contact me via email with your order number and full name if your items don’t arrive within the above time frames!

What Shipping Services do you use?

Sticker Only Orders
A lower-cost sticker mail option is available if you’re purchasing only stickers. This method works like sending a regular letter—your stickers are mailed in an envelope with a stamp💌

Please note:

  • “Sticker Only” mail is not trackable and may be less reliable than First Class Mail.

  • Please select the First Class Mail option at checkout if you would like your order to be tracked.

All other orders
USPS First Class Mail - If you order anything more than stickers, you will be charged for First Class Mail even if you select the “Sticker Only” option.

Do you charge taxes?
Sales tax will be included at checkout for California residents.

International Orders & VAT Disclaimer

Please note: I am based in the United States and do not collect or charge VAT, GST, or other import taxes at checkout. If you're ordering from outside the U.S., your country may require you to pay these fees upon delivery. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.

Thank you for your understanding!

Who do I contact if there’s a problem with my order?
Please email me with your order number and full name if you have any questions or issues. I’ll do my best to find a solution :)